Legal

Terms of use

The terms under which Nicra provides its phone agent, chatbot and booking services.

Last updated: October 2026
Contact: contact@nicra.ch

Subject matter of the service

Nicra provides a service for the automated answering of calls, the conduct of conversations via websites, the answering of messages on WhatsApp, email and Instagram and the booking of appointments, on a subscription basis. You carry out the initial setup yourself in the dashboard. If you order it from us (“We set it up for you”), it is charged once, as set out in the price list.

Free trial

A new business may use Nicra for 14 days without payment and without providing a card, to a limited extent: up to 30 minutes of test conversations with the agent from the browser or dashboard (no more than 5 minutes per call and 6 calls a day, without a real phone number), up to 300 chatbot messages and up to 50 WhatsApp messages, after which confirmations are sent by email. The first test call works right away; the remaining minutes and the WhatsApp messages unlock once you confirm the business phone number (by WhatsApp message or manually through support; we accept numbers from Serbia, Montenegro, Bosnia and Herzegovina, Croatia and Switzerland). The free trial is given once per account and once per tax number: if another business that had a trial entered the same tax number before you, a new business gets no trial and a running trial ends. The same confirmed email address can get a trial again only after 13 months. If the same confirmed phone number was already used for a trial in the last 12 months, the trial still starts and we unlock the remaining minutes after a review. If you think a decision is a mistake, request a review in the dashboard or write to contact@nicra.ch. When the trial ends, the services are paused until you choose a package. Nothing is charged automatically, and your data is kept.

Prices and discounts

Prices are in euros and are final: Nicra is not registered for VAT, so no VAT is charged. The first month of a subscription is 40% cheaper, once per business and once per tax number. With monthly billing, the price falls with the number of consecutive paid months: from month 4 it is 10% and from month 7 20% below the list price. Yearly billing carries a 20% discount on all 12 months and cannot be combined with other discounts. If you cancel your subscription or pay more than 30 days late, you return to the full price, and the first-month discount is not repeated. The first 30 businesses to pay for a subscription keep the list prices with no increase for as long as their subscription runs without a break.

Term and cancellation

The subscription is payable in advance, monthly or yearly, and continues until you cancel it. Cancellation takes effect from the following billing period, and no refund is given for a period already paid for. Once you choose a package, you receive a pro-forma invoice; while we wait for payment, the services work for up to 7 days and are then paused until payment is received. Setup carried out by us on your behalf, if you ordered it, is non-refundable once the work has been done.

Included usage

Each package includes a set number of call minutes (Call: 300), chatbot messages (Chat: 2,000) and WhatsApp messages (Booking: 400) per month. Minutes above the allowance are charged at the price-list rate, up to 300 minutes a month, and none in the first month of the subscription. Beyond that limit, the agent only records the caller’s name and number until the start of the following month, unless you buy a pack of minutes. A single call lasts no more than 15 minutes and ends after 30 seconds of silence. We notify you of your usage in advance and do not pause the service without prior notice.

Client obligations

The client is responsible for the accuracy of the information it enters – prices, services, opening hours and booking rules – and for ensuring that it has the right to use any phone number it forwards to Nicra.

Service availability

We endeavour to provide the service without interruption, but we are also dependent on telecommunications operators and technology suppliers. Planned maintenance is announced in advance.

Liability

Nicra shall not be liable for business decisions made on the basis of conversations conducted by the agent, nor for any loss of profit. Our total liability is limited to the amount of subscription fees paid in the preceding three months.

Changes to these terms

We will give at least 30 days’ notice of any changes to these terms or to our prices. If you do not agree to a change, you may cancel the service before the change takes effect. Price increases do not apply to businesses with the founder price for as long as their subscription runs without a break.

This document is a working draft and will be supplemented following a legal review before any contracts are signed with clients. In the meantime, please send any questions to contact@nicra.ch.