Solutions – Gyms, studios, spas and sports courts
They want a court for tonight while you’re running a session.
Four friends agree on a game of padel and one of them gets the job of finding a court. He rings you, and there’s nobody on reception: the trainer is with a client and the instructor is taking Pilates. The agent answers, says what’s free and books the court into the calendar you see too.
- Who it’s for
- Gyms, personal trainers, yoga and Pilates, massage and spa, sports courts and pitches
The problem
Where the money slips away
Four situations in which this line of work most often loses a customer. You’ve probably had at least one this week.
The trainer is their own front desk
A personal trainer handles their own bookings, payments and messages. In the middle of a set of squats they don’t answer anyone, and a new client who found them on Instagram won’t ring twice.
Evening courts are booked by phone
Everyone wants padel and tennis between 18:00 and 22:00, and they all book by phone. Sooner or later the same hour gets promised to two people: one is in the notebook behind the bar, the other in a colleague’s phone. The agent puts everything in one calendar, so the same hour isn’t let out twice.
Ten massages, one conversation
A package of ten massages means ten appointments, and a massage therapist doesn’t arrange them with oil on their hands. The agent books treatments one at a time, several in the same call, while the client picks the days that suit them.
Questions before the first visit
How much is a monthly membership, is there a trial session, when is beginners’ Pilates, do I need to bring my own mat. The agent answers all of it and books a trial straight away.
Sample conversation
What it sounds like on the phone
An ordinary call, the kind you get on a Tuesday around noon.
Evening, is there a padel court free tomorrow night? There are four of us.
Tomorrow it’s free from 20:00 to 21:30. An hour and a half is 3,600 dinars for the whole court. Shall I book it?
Go on. What about rackets? Two of us haven’t got our own.
We do, 300 dinars a racket, paid when you arrive. Tomorrow from 20:00, the court and two rackets. What name is it under?
Nikola Đorđević. Thanks.
What the agent does
What it takes off your plate
Common questions
What people ask us most
Can the agent book a whole package at once?
Not as a package. The agent books treatments one at a time, so in the same call it enters as many appointments as the client wants. It agrees the gaps between them with the client and doesn’t work them out itself.
What if a client asks about an injury or diet?
The agent doesn’t give advice on training, diet or injuries. It books a consultation or a trial session, and writes the question down and passes it to you along with the contact details.
Hear the agent book a court for tomorrow evening.
Call the demo agent from your browser, and on a short video call we’ll show you how we’d set it up for you. Then you can judge for yourself.