AI for small businesses · Balkans
When your hands are full, someone still picks up the phone.
An agent that answers your calls, a chatbot that answers messages on your website, WhatsApp, email and Instagram, and a calendar they both book into. Made for businesses that live on appointments, where every missed call means an empty hour in the schedule.
- Language
- Serbian, the way people speak on the phone
- Setup
- A half-hour questionnaire, we build the agent
- Phone number
- Stays the one you have now
- Contract
- Month to month, no tie-in
0%
of people say small businesses are always or often hard to reach by phone
Source: YouGov for Enreach, Germany, 20230%
of people say they’ll wait a minute at most before calling a competitor
Source: YouGov for Answer4u, UK, 20260/7
answers at night, at weekends and on public holidays
Products
They call, they write or they book online, and it all lands in one calendar
Some people will always prefer to ring. Some write to you at ten in the evening, and some want to pick a time themselves without speaking to anyone. Nicra answers all of them, and you see everything in one place.
How it works
From a questionnaire to an agent that answers for you
All we need from you are answers, the kind you’d give a new receptionist on her first day when she asks where everything is. We build the agent from them.
01
You tell us how you work
In a questionnaire in your dashboard you enter your services and prices, your opening hours, who takes urgent calls and what customers ask most often. That becomes the agent’s instructions, written for your business alone. If you’re short on time, we enter it all for you.
02
Forward your phone and add the chat to your site
Calls are forwarded from the number you already have. You choose whether the agent takes every call or only the ones you can’t get to. The chat needs just one line of code on your website.
03
Keep an eye on what’s happening
Every conversation arrives in your dashboard with a recording, a transcript and how it ended. You see how many people called and how many of them turned into appointments. Change a price or your opening hours, and the agent is up to date from the very next call.
Why Nicra
Same engine as the big players. We know the roads round here.
Anyone can rent the parts an agent is built from: the voice, the speech recognition, the language model. The question is who puts them together into something that works in your salon, in your language.
| What we compare | Nicra | Global platforms |
|---|---|---|
| Serbian | Voice and speech recognition chosen and tuned for Serbian | It’s on the list of supported languages. One conversation tells you how well. |
| Setup | We set it up around the way you work | You get a login and you’re on your own |
| Support | You talk to the people who set it up, in the local language and your time zone | You open a ticket in English and wait two days |
| Channels | Phone, website, WhatsApp, email and Instagram work together and know the same things | Usually one channel, and you buy the rest elsewhere |
| Price | Priced for a salon in Kragujevac | In dollars, priced for a salon in Chicago |
Industries
For any business where things start with a phone call
A patient wants to know whether they need a referral. Someone else has a leaking water heater and needs a plumber tonight. Every line of work has its own questions and its own pace, so we set the agent up around what your customers want to know.
Can’t see your line of work? If people call you to book something or to ask what it costs, Nicra can work for you too. Get in touch.
Beta
Be among the first
Nicra is in closed beta. Leave your email and we'll tell you as soon as access opens. Businesses that reach out to us get to try Nicra before everyone else.
Hear how it sounds first, then decide.
Talk to our agent the way your customers would: ask what something costs, ask for an appointment on Thursday afternoon. It takes a minute and commits you to nothing.