Solutions – Salons, barbers and studios
Half the highlights are done and the phone’s ringing for the third time.
A client rings to ask whether Iva has anything on Saturday. Right then Iva is in the middle of a colour, and the barber next to her has a razor in his hand. The agent puts the appointment in Iva’s schedule, and she sees it when she’s finished with the colour.
- Who it’s for
- Hairdressers, barbers, beauty therapists, nail technicians, lashes and brows, tattoo and piercing
The problem
Where the money slips away
Four situations in which this line of work most often loses a customer. You’ve probably had at least one this week.
The phone rings most when you’re busiest
Friday afternoon and Saturday morning: that’s when most people call and the fewest hands are free. The agent answers even when every chair is taken.
Everyone has their own hairdresser
A client who’s been going to Iva for years wants Iva, even if it means waiting until Thursday. The agent sees each person’s schedule separately and offers slots with whoever the client asks for.
The client in the chair hears you booking
You answer mid-colour and flick through the appointment book with wet hands, while the client with foils in her hair waits and listens to the whole conversation. The agent books while you work, and the appointment appears in the calendar by itself.
Bookings happen in the evening, from the sofa
People remember they need a haircut in the evening, when they catch sight of themselves in the lift mirror. The salon is closed by then, and by morning they’ve forgotten. The agent books late in the evening too, by phone and through your website.
Sample conversation
What it sounds like on the phone
An ordinary call, the kind you get on a Tuesday around noon.
Hello, have you got anything for highlights this Saturday? With Iva, if possible.
Iva has 9:00 or 14:00 on Saturday. Highlights take about three hours. Which suits you better?
Two’s fine. Roughly how much will it come to?
From 6,500 dinars, depending on the length of your hair. Iva will give you the final price when she sees it. Saturday at 14:00 with Iva, what name shall I put it under?
Jovana Petrović. Thanks, see you then.
What the agent does
What it takes off your plate
Common questions
What people ask us most
Can a client ask for a particular person?
Yes. Everyone in the salon has their own schedule and services, so when a client asks for Iva, the agent offers only Iva’s slots. If Iva is fully booked that week, the agent says so and offers her first free day or someone else from the salon.
What if the price depends on the hair?
Then the agent gives the price and what it depends on, the way you’ve entered it for the service. You set the final price in the salon, once you’ve seen the hair.
Hear how your salon would answer on a Friday afternoon.
Call the demo agent from your browser, and on a short video call we’ll show you how we’d set it up for you. Then you can judge for yourself.