Solutions – Garages and vehicle services
Nobody picks up the phone with greasy hands.
In a garage the phone usually sits on a desk by the door, while the mechanic is under a car at the other end of the workshop. By the time he’s climbed out and wiped his hands, the call has ended. The agent answers on the first ring, and the mechanic checks later who called and what’s been booked.
- Who it’s for
- Garages, car detailing, tyre fitters, car washes, vehicle inspection, car hire
The problem
Where the money slips away
Four situations in which this line of work most often loses a customer. You’ve probably had at least one this week.
Tyre season
The first snow falls and half the town remembers the same morning that they’re still on summer tyres. The tyre fitter is changing tyres, the queue outside keeps growing and the phone won’t stop. The agent hands out slots based on how long a change takes, so the queue forms in the calendar instead of in the street.
“How much?” before the mechanic has seen the car
People ring to ask what a clutch for a Passat costs, or a minor service on a Corsa. The agent gives a rough price from your price list, adds that the mechanic will confirm the final figure after looking at the car, and offers a slot there and then.
An oil change in an hour, a cambelt in half a day
An oil change is done in an hour, while a cambelt ties up a lift for half a day. The agent asks for the make, the model and what needs doing, then offers a slot that job can fit into.
Inspection and registration
What do I need to bring, how much is registration for my car, can I pay in instalments, are you open on Saturdays. The agent answers the way you’ve set it up and books the inspection in the same call.
Sample conversation
What it sounds like on the phone
An ordinary call, the kind you get on a Tuesday around noon.
Hello, I need a minor service. Golf 7, diesel. When have you got space?
A minor service takes about an hour. There’s Tuesday at 8:00 or Wednesday at 13:00.
Tuesday morning, then. Roughly what’ll it cost me?
A minor service is from 18,000 dinars with oil and filters. The mechanic will give you the final price once he’s looked at the car. Tuesday at 8:00, what name is it?
Marko Ilić. The number’s the one I’m ringing from.
What the agent does
What it takes off your plate
Common questions
What people ask us most
Can the agent say when the car will be ready?
No, only the mechanic working on the car knows that. The agent takes the name and number and sends you a message right away, or puts the call through to the number you’ve chosen.
What if someone wants a diagnosis over the phone?
The agent doesn’t guess at faults. It notes what the noise is and when it happens, offers a slot for a look and, if you’ve set it up that way, puts the call through to a mechanic. The verdict comes from whoever lifts the bonnet.
Hear the agent book a minor service while you’re under a car.
Call the demo agent from your browser, and on a short video call we’ll show you how we’d set it up for you. Then you can judge for yourself.