Solutions
People ring the dentist because it hurts, and the tyre fitter because it’s snowing.
They ring a restaurant for a table on Saturday, a plumber the moment water starts dripping under the sink, a lawyer after losing their job. The questions differ, the pace differs, and “urgent” doesn’t mean the same thing everywhere either. So from your questionnaire the agent gets the questions and rules of your line of work, along with your services, prices and opening hours.
01
Health
Dentists, doctors, physiotherapists, psychologists, vets, opticians, medical labs
Someone has been up all night with toothache and rings your practice at eight in the morning. By then you’ve already got your gloves on, so the agent books them into the first free slot. What’s wrong, they’ll tell you in the chair.
02
Hair and beauty
Hairdressers, barbers, beauty therapists, nail technicians, lashes and brows, tattoo and piercing
A client rings to ask whether Iva has anything on Saturday. Right then Iva is in the middle of a colour, and the barber next to her has a razor in his hand. The agent puts the appointment in Iva’s schedule, and she sees it when she’s finished with the colour.
03
Sport and wellness
Gyms, personal trainers, yoga and Pilates, massage and spa, sports courts and pitches
Four friends agree on a game of padel and one of them gets the job of finding a court. He rings you, and there’s nobody on reception: the trainer is with a client and the instructor is taking Pilates. The agent answers, says what’s free and books the court into the calendar you see too.
04
Automotive
Garages, car detailing, tyre fitters, car washes, vehicle inspection, car hire
In a garage the phone usually sits on a desk by the door, while the mechanic is under a car at the other end of the workshop. By the time he’s climbed out and wiped his hands, the call has ended. The agent answers on the first ring, and the mechanic checks later who called and what’s been booked.
05
Trades and home services
Plumbers, electricians, heating and air conditioning, cleaning, removals, appliance repair
People call a tradesperson because something is leaking or won’t switch on, and usually just as you’re in someone else’s bathroom or up a ladder. The agent notes the address, the floor and what happened, then books a visit. If it’s urgent, it puts the call straight through to you.
06
Professional services
Lawyers, accountants, notaries, estate agents, insurance brokers, consultants
The lawyer is at a hearing, the accountant is chasing a VAT deadline, and a man who lost his job this morning wants to ask someone right now what happens next. The agent hears him out, notes what it’s about in a few sentences and books a first consultation. It doesn’t give advice over the phone.
07
Education and training
Driving schools, language schools, private tutors, music and dance schools
“When does the next group start?” That question comes in while the driving instructor is sitting in the car with a learner and the English teacher is taking a class of pre-schoolers. The agent answers from what you’ve entered and books a trial lesson or a level test.
08
Hospitality
Restaurants, cafés, holiday apartments, hotels, event venues, children’s play centres
The waiter is carrying four plates and the kitchen is already shouting for table seven. The phone on the bar rings: someone wants a table for Saturday, someone else the function room for a christening. The agent answers, checks what’s free and notes every detail with the booking.
Other industries
Not on the list?
There are only eight industries above. Photographers, dog groomers, bike repair shops, travel agencies, wedding planners: wherever business gets arranged over the phone, the agent can be set up for it. Get in touch and we’ll work out together whether it makes sense for you.
Hear how it sounds first, then decide.
Talk to our agent the way your customers would: ask what something costs, ask for an appointment on Thursday afternoon. It takes a minute and commits you to nothing.